Tag Archives: bad customer service

- “We want the machine to work…not as an office ornament” – Charles Keiley vs. the Hooven Automatic Typewriter Company


Hooven Automatic Typewriter, ca. 1923 (image from Branford House Antiques - http://branfordhouseantiques.com/cgi-bin/p/awtp-product.cgi?d=branford-house-antiques&item=35118)

One of my Sunday pleasures is reading David Segal’s bi-weekly “The Haggler” column in the New York Times.  “The Haggler” tries to resolve reader-submitted 21st century horror stories of bad customer service.  Virginia’s War History Commission could have used “The Haggler” in 1920 as they battled the Hooven Automatic Typewriter Company to repair their machine.

Created in 1919 by Governor Westmoreland Davis, the Virginia War History Commission’s goal was “to complete an accurate and complete history of Virginia’s military, economic and political participation in the World War.”  The Commission consisted of sixteen leading citizens appointed by the governor including:  Reverend Collins Denny; Brigadier General Jo Lane Stern, Adjutant General of Virginia; Douglas Southall Freeman, editor of the Richmond News-Leader; State Librarian Henry R. McIlwaine; and Colonel Charles R. Keiley, Executive Secretary of the Second Virginia Council of Defense.  Arthur Kyle Davis, president of Southern Female College in Petersburg, was named chairman of the commission.  Local branches were created to collect records of their community’s military and civilian activities. The commission needed a machine to create form letters for all of their correspondence with branch members.  However, they wanted each letter to appear to be an “original” – not a mimeograph or carbon.  After witnessing a demonstration of such a machine, Keiley purchased a Hooven Automatic Typewriter in February 1920 for … read more »